Animal Products

We shopped online & bought a lovely summer house, we’ve yet to take delivery of it but we found the whole process of buying on line including additional extras very easy, we were able to choose our own delivery date, the base came separately very quickly & again we were given a delivery time slot, brilliant for busy working lives.

Excellent service, prompt delivery and good quality product.

Very confusing set up. Bought a shed expecting a 2-hr delivery window sent to me at 7am on delivery day in order to plan ahead. I received nothing. I phoned sheds.co.uk to find out what was happening with my delivery, and they asked me to contact Mercia Garden Products, so I did and I was told that they had sub-contracted the delivery and he didn't know he was supposed to give me a slot. Despite being told twice by Mercia that they would contact the driver and call me back with an ETA for him, saying he would definitely be there before noon, but I didn't hear back. He arrived around 1pm with little warning, and dropped the shed panels off so they fell over and caused damage. Regarding the damage I phoned Sheds.co.uk, by their line was down, so I phoned their owners Sixty Stores Ltd, whose line was also down, and it was very hard to get hold of the right person. Eventually I spoke to a nice person - Anne, who has told me that they will provide a partial refund if we provide receipts relating to fixing the damage. I'll be doing it myself as I can't wait to receive a replacement part, so I don't know where I stand. Finally, I bought it with installation, and the installation is 2-3 weeks after delivery, which is absurd. So I cancelled that via Anne and was thankful. She couldn't confirm that it had been cancelled immediately as she'd have to contact another firm they subcontract to. I feel this company could benefit from consolidating customer services, and systems. It has been a very confusing process and I'd be looking to purchase from another company in the future.