After Sales Care

Last updated: August 21, 2026

Sixty Stores Ltd is a company registered in England and Wales which owns and operates a group of ecommerce websites, collectively referred to as "Sixty Stores", "we" or "us" in this policy.

We work hard to ensure our customers have a pleasant, safe and secure shopping experience. A big part of this is looking after the personal data you share with us. We want you to be confident that your data is safe and secure and to understand how we use it to provide and improve your shopping experience.

Sheds.co.uk is operated by Sixty Stores Ltd and is powered by Shopify, which provides the ecommerce platform and related technology that enables us to provide our products and services to you.

Overview

This policy applies whether you visit or use our websites on any device (i.e. computer, mobile, tablet etc.) or communicate with us by phone, email, in writing or by other means.

This policy includes information about:

• what personal data we collect;
• where we obtain your personal data from;
• how and why we use your data;
• the legal bases on which we process your data;
• how and why we share your data;
• how we protect your data;
• how long we retain your data;
• your legal rights relating to your personal data;
• how we use cookies and similar technologies; and
• how Shopify processes information when you use our website.

What personal information do we collect?

When we use the term "personal information" or "personal data", we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.

Sixty Stores may collect the following information about you:

• Contact details, including your name, postal address, billing address, delivery address, telephone/mobile numbers and email address;
• Account information, including your password(s), preferences and settings;
• Transaction information, including purchases and orders you have made, products you have viewed or added to your cart and details relating to returns, cancellations or other transactions;
• Payment information, including payment method, payment confirmation and information required to process a payment or finance application;
• Communication information, including your correspondence and communications with us and information you provide when contacting customer services;
• Marketing information, including your communication and marketing preferences;
• Interests and feedback, including your interests, preferences, feedback and survey responses;
• Device information, including information about your device, browser, network connection, IP address and other identifiers;
• Usage information, including your browsing activities, pages viewed, products viewed and how you interact with our websites;
• Location information, where available and permitted;
• other publicly available personal data, including information you have shared via a public platform (such as a public social media page); and
• other information where necessary for the purposes set out in this policy.

Our websites are not intended for children and we do not knowingly collect personal data relating to children.

This list is not exhaustive and, in specific circumstances, we may need to collect additional data for the purposes set out in this policy.

Personal information sources

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, contact us, complete a form, communicate with customer services or otherwise provide us with your information;
• Automatically through our websites, including information collected from your device, browser and through cookies and similar technologies;
• From our service providers, including companies that provide payment processing, fraud prevention, ecommerce, delivery, installation, analytics, customer support and other services on our behalf;
• From our suppliers and delivery partners, where they provide products or services in connection with your order;
• From finance providers and credit reference agencies, where relevant to an application or transaction; and
• From other partners or third parties, where permitted by law.

We may also receive information from trusted third parties who provide services to us or our customers. This data may include information relating to potential fraudulent transactions, suspicious activity or order fulfilment.

How we use your data

Sixty Stores and our trusted partners acting on our behalf may use your personal data:

• to provide goods and services to you;
• to process payments and fulfil your orders;
• to arrange delivery, installation, returns or other services relating to your order;
• to improve and tailor our websites to your needs;
• to manage any registered accounts you hold with us;
• to verify your identity;
• for crime and fraud prevention, detection and related purposes;
• to provide customer service and respond to your enquiries;
• to contact you with information about your orders, account or services;
• to contact you about offers, products and services we think may be of interest, where we have your consent or are otherwise permitted to do so;
• for market research purposes, helping us better understand your needs;
• to analyse how our websites and services are used;
• to improve existing products and services and develop new products and services;
• to protect Sixty Stores, our customers, employees and systems; and
• where we have a legal right or duty to use or disclose your information (e.g. a legal dispute, investigation by a local authority or law enforcement agency).

Marketing

Sixty Stores may use your personal data to send you marketing communications where you have consented or where we are otherwise permitted to do so. We aim to update you on offers, products and services we think may be of interest to you.

You have the right to opt out of receiving marketing communications at any time by:

• changing your marketing preferences via your account, where available;
• using the unsubscribe link in our marketing emails; or
• contacting us using the details set out below.

If you opt out of marketing communications, we may still contact you with non-marketing communications relating to your orders, account, customer service enquiries or other transactions with us.

Personalised advertising

If you visit our websites, you may receive personalised advertisements while browsing other websites, apps or online services. These advertisements may relate to products or services you have viewed or interacted with on our websites.

Personalised advertising may be provided by Sixty Stores, Shopify or our advertising and marketing partners using cookies and similar technologies and information about your interactions with our websites. Where consent is required, we will only use these technologies for personalised advertising in accordance with your consent choices.

You can manage cookies and similar technologies using the cookie controls available on our website and, where applicable, through your browser settings.

Legal basis for using data

Sixty Stores collects and uses personal data where one or more lawful bases apply under the UK GDPR and Data Protection Act 2018.

Depending on the purpose for which we use your personal data, we generally rely on the following lawful bases:

• Processing and fulfilling your order, arranging delivery and installation and managing services you request – where processing is necessary to enter into or perform our contract with you;
• Maintaining transaction, tax and accounting records and complying with other regulatory requirements – where processing is necessary to comply with our legal obligations;
• Fraud prevention, security, customer service, handling complaints and improving our products, services and websites – where processing is necessary for our legitimate interests, the legitimate interests of a third party or, where applicable, compliance with a legal obligation;
• Marketing communications – where you have given consent or where another lawful basis applies and the communication is otherwise permitted by applicable law;
• Personalisation, marketing and advertising using cookies and similar technologies – where you have given consent when consent is required; and
• Cookies and similar technologies used without consent – where an applicable legal exception permits their use without consent, subject to any requirements that apply to that exception.

Where we rely on consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Where we rely on legitimate interests, those interests may include:

• selling and supplying goods and services to our customers;
• promoting, marketing and advertising our products and services where permitted by law;
• understanding the behaviour, activities, preferences and needs of our customers;
• improving existing products and services and developing new products and services;
• preventing, investigating and detecting crime and fraud;
• handling customer contacts, queries, complaints or disputes;
• protecting Sixty Stores, its employees, customers, websites and systems;
• establishing, exercising or defending legal claims; and
• effectively operating and improving our business.

When relying on legitimate interests, we consider whether our interests are proportionate and whether your rights and freedoms override those interests.

Sharing data with third parties

In order for Sixty Stores to provide certain goods and services to you and operate our business, we may need to share your personal data with trusted service partners, suppliers, carriers and other service providers.

We do not sell or rent your personal data to other organisations for their own marketing purposes.

Sixty Stores may share your data with:

• our trusted partners that provide products and services on our behalf;
• suppliers, manufacturers, installers and delivery companies where necessary to fulfil your order;
• Shopify and other technology providers that enable us to operate our ecommerce websites;
• payment processors and payment providers;
• credit reference agencies and fraud prevention providers where necessary for payment processing, identity verification or fraud prevention;
• credit brokers and lenders where necessary for finance applications;
• analytics, security, fraud prevention, customer service and IT providers;
• marketing and advertising providers where permitted and subject to your privacy and consent choices;
• professional advisers, insurers and other parties where necessary to establish, exercise or defend legal claims; and
• government bodies, regulators, law enforcement agencies and courts or tribunals where we are required or permitted to do so.

We may also disclose personal information:

• to comply with our legal obligations;
• to exercise or defend our legal rights;
• for the prevention, detection or investigation of crime or fraud;
• for the protection of our customers, employees, business or systems; or
• in connection with a business transaction such as a merger, acquisition, restructuring or sale of all or part of our business.

Relationship with Shopify

Sheds.co.uk is hosted on Shopify. Shopify provides the ecommerce platform and related technology that enables us to operate the website and provide our products and services to you.

When you visit or use our website, Shopify may collect and process personal information relating to your access to and use of the website, your device, browsing activity and transactions. Information you submit through our website may also be transmitted to and processed by Shopify in order to provide, secure, operate and improve its services.

Depending on the Shopify services and features we use, Shopify may also process information relating to your interactions with Sheds.co.uk, other merchants using Shopify and Shopify's own services in order to provide and improve services such as analytics, personalisation, fraud prevention and advertising.

Information may be shared with Shopify and other service providers involved in operating our website, processing transactions and providing services to you. Shopify and some of its service providers may process information in countries outside the United Kingdom, as explained in the International transfers section of this Privacy Policy.

For some processing carried out in connection with our use of Shopify, Shopify acts as a processor on our behalf. For certain Shopify services and features, Shopify may process personal information as a separate data controller for its own purposes.

Further information about how Shopify processes personal information and your rights in relation to that processing can be found in the Shopify Consumer Privacy Policy. You can also manage certain privacy choices relating to Shopify through the Shopify Privacy Portal.

Third-party websites and links

Our websites may provide links to websites or online services operated by third parties. If you follow a link to a website that is not operated or controlled by us, you should review that website's privacy and security policies.

We are not responsible for the privacy practices, security or content of third-party websites and our inclusion of a link does not necessarily imply endorsement of that website or its operator.

How we protect your data

Sixty Stores is committed to keeping personal data safe and secure.

Measures we may use to protect personal data include:

• encryption and secure transmission of data where appropriate;
• server and website security monitoring;
• security measures designed to protect our systems and websites from external attacks and unauthorised access;
• access controls designed to limit access to personal data;
• use of trusted service providers with appropriate security measures; and
• internal policies relating to data security, data handling and employee training.

Please be aware that no security system is completely secure and no method of transmitting information over the internet can be guaranteed to be completely secure.

What you can do to protect your data

Sixty Stores will never ask you to confirm bank account or credit card details via an unsolicited email. If you receive an email claiming to be from Sixty Stores or one of our sites asking you to do so, please do not respond and contact us if you are unsure whether the communication is genuine.

If you are accessing our websites from a public or shared device, we recommend that you log out and close the web browser once you have completed your online session.

We also recommend that you:

• keep your account passwords private and do not share them with other people;
• use strong, unique passwords for your online accounts; and
• avoid using the same password across multiple websites.

How long do we keep your data?

Sixty Stores will not retain your personal data for longer than is necessary for the purposes for which it was collected.

The period for which we retain information depends on a number of factors, including the nature of the information, whether it is required to maintain your account or provide services to you, whether we need it to comply with legal, accounting or regulatory obligations, and whether it is required to resolve disputes or enforce agreements.

Certain transactional and accounting records may normally be retained for up to 7 years where necessary to meet our legal, tax and accounting obligations. Other types of personal data may be retained for shorter or longer periods where appropriate and permitted by law.

International transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information in countries outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law.

Where required, this may include relying on UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the European Commission's Standard Contractual Clauses, or other recognised transfer safeguards.

Your rights and choices

Under applicable UK data protection law, you may have certain rights in relation to your personal information. Depending on the circumstances, these may include:

• Right of access – the right to request a copy of personal information we hold about you;
• Right to correction – the right to request correction of inaccurate or incomplete personal information;
• Right to erasure – the right to request deletion of your personal information in certain circumstances;
• Right to restriction – the right to request that we restrict how we process your information in certain circumstances;
• Right to object – the right to object to certain processing, including direct marketing and, in some circumstances, processing based on legitimate interests;
• Right to data portability – the right in certain circumstances to receive personal information you have provided to us in a structured, commonly used and machine-readable format or request that it be transferred to another organisation;
• Right to withdraw consent – where we rely on consent, the right to withdraw that consent at any time; and
• Rights relating to automated decision-making – rights which may apply where decisions producing legal or similarly significant effects are made solely by automated means.

These rights are not absolute and may only apply in certain circumstances.

We may need to verify your identity before completing a request. We will respond to valid requests within the time limits required by applicable law.

You can exercise your rights by contacting us using the details provided below.

Cookies and similar technologies

Our websites use cookies and similar technologies to operate effectively, remember your preferences, understand how our websites are used and, where permitted, provide relevant marketing and advertising.

Cookies and similar technologies may collect information about how you use our websites, including pages and products viewed, items added to your basket, purchases made, interactions with website features, device and browser information and your journey around the website.

What are cookies and similar technologies?

Cookies are small text files that are stored on your device when you visit a website. They allow websites to recognise your device and remember information about your visit or previous activity.

We may also use similar technologies, such as tracking pixels, web storage, scripts and tags. These technologies can perform similar functions to cookies by storing information on, or accessing information from, your device.

Some cookies and similar technologies are necessary for our websites to function correctly and to provide services you request, such as maintaining your shopping basket, processing checkout, maintaining security and remembering certain settings.

Other technologies may be used for analytics, personalisation, marketing and advertising. Where consent is required, we and our partners, including Shopify, will not use cookies or similar technologies for those purposes unless you have given the required consent.

Who provides cookies and similar technologies?

Cookies and similar technologies used on our websites may be provided by:

• Sixty Stores;
• Shopify and other technology providers used to operate our ecommerce platform;
• analytics and performance providers;
• marketing and advertising providers;
• suppliers of website functionality and customer services; and
• other third parties whose services are integrated into our websites.

Some of these organisations may set their own cookies or otherwise store or access information on your device. Where a third party processes personal information for its own purposes, its own privacy information may also apply.

What are cookies and similar technologies used for?

We use cookies and similar technologies for purposes including:

• Necessary website functions – to operate our websites, maintain security, enable navigation, remember items in your basket and allow you to complete transactions;
• Preferences and functionality – to remember choices or settings and provide functionality that improves your experience;
• Analytics and performance – to understand how visitors use our websites, measure website performance and help us improve our products, services and customer experience;
• Marketing and advertising – to measure the effectiveness of advertising and, where permitted, provide advertising that may be more relevant to your interests; and
• Referral and affiliate tracking – to identify when a visitor or purchase has been referred to us by another website or partner and, where applicable, fulfil our obligations to that partner.

The availability and names of these categories may vary depending on the cookie controls provided on our website.

Consent and your choices

Some cookies and similar technologies may be used without your consent where they are necessary to provide a service you have requested or where another applicable legal exception allows their use without consent. Where an exception applies, we will comply with any conditions that apply to that exception.

Where consent is required, we will ask for your permission before using the relevant cookies or similar technologies.

You can accept, reject or manage cookies and similar technologies that require your consent using the cookie controls provided on our website. You can change or withdraw your choices at any time using these controls.

Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Managing cookies through your browser

You can also control or delete cookies using your browser settings. The method for doing this varies depending on the browser and device you use. Please refer to your browser's privacy or cookie settings for further information.

Browser settings may not control every type of technology used by a website, so we recommend using our website's cookie controls to manage your preferences where available.

What happens if I disable cookies?

If you disable cookies or similar technologies that are necessary for the operation of our websites, some features may not function correctly and you may be unable to complete certain actions or transactions.

Rejecting or disabling analytics, marketing or advertising technologies that require your consent should not normally prevent you from browsing our websites or making a purchase, although some optional functionality may be affected.

More information about cookies

Further information about how we use personal information collected through cookies and similar technologies can be found elsewhere in this Privacy Policy.

Further information about cookies and similar technologies used by Shopify on merchant storefronts can be found in the Shopify Cookie Policy.

You can review and change your cookie preferences at any time using the cookie controls available on our website.

Children's data

Our websites and services are not intended for use by children and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below.

Contact information

Sixty Stores Ltd is the data controller responsible for personal information processed in connection with Sheds.co.uk, except where another organisation, such as Shopify in relation to certain processing activities, acts as a separate controller for its own processing.

If you have any questions about how Sixty Stores uses your personal data, or would like to exercise your rights regarding your personal data, please contact us by any of the following means:

• email us at help@sixty.co.uk; or
• write to us at Customer Services, Sheds.co.uk, Langley Barn, 390 Birmingham Road, Stratford upon Avon, Warwickshire, CV37 0RE.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details above so that we can investigate your concerns.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO). Further information, including contact details, is available at https://ico.org.uk.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, services, technology or legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on this website and update the "Last updated" date above.