Shipping policy

Thank you for shopping with Sheds.co.uk. We aim to make receiving your order as straightforward as possible. This policy explains our general delivery arrangements, estimated delivery times, charges and what to expect after placing an order.

As we work with a range of suppliers and manufacturers, delivery methods, timescales, availability and restrictions vary depending on the product ordered. Please refer to the delivery information on each individual product page for details specific to your order.

Order Processing

Once you've placed your order, you'll receive an order confirmation email containing your order details.

Your order will then be processed with the relevant supplier or manufacturer. Depending on the product and delivery service, you may be contacted directly by the supplier or delivery partner to confirm delivery arrangements.

Where tracking information is available, this may be provided once your order has been dispatched.

Shipping Methods & Delivery Times

Delivery methods and estimated delivery times vary depending on the product, supplier and delivery location.

Estimated delivery times are displayed on individual product pages. These are estimates only and are not guaranteed. Delivery dates and timescales may be affected by stock availability, supplier schedules, adverse weather, busy periods or circumstances outside our reasonable control.

While we make every effort to ensure deliveries take place within the estimated timescales, specific delivery dates and times cannot be guaranteed. Please refer to our Terms & Conditions for further information. Your statutory delivery rights remain unaffected.

Some products may offer additional delivery options, including our Pick a Day delivery service, where available.

Please check the delivery information on the relevant product page before placing your order, as this will provide details of the delivery service and any product-specific requirements or restrictions.

Delivery Areas & Charges

We offer delivery to eligible UK postcodes, with free delivery available to most areas.

Delivery availability and charges depend on the product, supplier and delivery postcode. Certain locations may be subject to additional charges or delivery restrictions.

Where applicable, delivery charges will be calculated and displayed at checkout before you complete your purchase.

Please check the delivery information on the relevant product page for any specific delivery restrictions or additional charges.

Delivery Arrangements

Delivery arrangements vary depending on the supplier and product ordered.

Most garden buildings are delivered to the kerbside or nearest safe and accessible unloading point. Drivers are not normally able to carry products through your property or into your garden.

Delivery times and available services may differ between suppliers. The majority of deliveries operate within an all-day delivery window, typically between 7am and 7pm, although this may vary.

We recommend that someone is available to accept your delivery, as a signature or confirmation of receipt may be required. However, this is not always necessary and will depend on the individual supplier or manufacturer's delivery requirements.

Some suppliers may offer alternative delivery arrangements, subject to prior agreement.

Please refer to the individual product page for specific delivery information.

Delivery Access & Restrictions

Before placing your order, please ensure that your delivery address is accurate and that suitable access is available for the delivery vehicle.

If your property has narrow roads, restricted access, limited parking or any other potential delivery difficulties, please contact us before placing your order.

If you are already aware of any access restrictions or potential delivery difficulties, it is important that you notify us in advance. This allows us to check the delivery requirements with the relevant supplier and helps prevent unsuccessful delivery attempts and any associated charges.

Delivery access requirements vary between suppliers, and certain products may have additional restrictions.

You should not be required to assist the delivery driver with unloading heavy items. Our delivery partners will handle unloading in accordance with their delivery procedures.

If delivery cannot be completed due to access restrictions, incorrect address details or other circumstances within your control, additional delivery charges may apply.

Multiple Deliveries

If you order multiple products, your items may arrive in separate deliveries.

Additional items such as shed bases, shelving, security products and other accessories may be dispatched separately from your main garden building.

Delivery dates may therefore differ, even when items are purchased together in a single order.

Order Tracking & Delivery Updates

Depending on the supplier and delivery method, tracking information or delivery updates may be provided by email, telephone or text message.

Not all delivery services offer live tracking.

If you have any questions about the progress of your order, please contact our customer service team.

Changing Your Delivery Date

If you need to change your delivery date, please contact us as soon as possible, ideally providing at least 72 hours' notice before your scheduled delivery.

Changes are subject to supplier availability and any applicable notice requirements.

Some suppliers may require advance notice to rearrange a delivery, and additional charges may apply where insufficient notice is provided or a delivery attempt is unsuccessful due to circumstances within your control.

Requests made with less than 72 hours' notice may be more difficult to accommodate, particularly where goods have already been dispatched or transferred to a distribution hub.

Please refer to the individual product page and our Terms & Conditions for any specific requirements.

Missed or Failed Deliveries

If a delivery cannot be completed because no one is available to receive the order, access is unsuitable or the delivery details are incorrect, it may be necessary to arrange redelivery.

Additional charges may apply where a failed delivery results from circumstances within your control.

If you refuse a delivery for reasons other than receiving an incorrect, damaged, faulty or otherwise non-conforming item, a failed delivery charge may apply, subject to your statutory consumer rights. Where a charge is applicable, this must be paid before a further delivery can be arranged.

If you are unable to accept your scheduled delivery, please contact us as soon as possible to discuss alternative arrangements.

Damaged, Missing or Incorrect Items

We recommend checking your order carefully upon delivery and before beginning assembly or installation.

If any items arrive damaged, incomplete or incorrect, please contact our customer service team as soon as possible, preferably within 14 days of delivery.

Please provide your order number, a description of the issue and photographs where applicable. This will help us investigate and resolve the matter as quickly as possible.

Email: help@sixty.co.uk

Your statutory consumer rights are not affected by this requested reporting timeframe.

Delayed or Missing Deliveries

While we aim to ensure orders arrive within their estimated delivery times, delays can occasionally occur.

Delivery dates and estimated timescales are not guaranteed unless expressly agreed otherwise. Delays may occur due to supplier availability, transport schedules, adverse weather or other circumstances outside our reasonable control.

If your order has not arrived when expected, please contact us so we can investigate with the relevant supplier or delivery partner.

We will work to resolve delivery issues as quickly as possible in accordance with our Terms & Conditions and your statutory consumer rights.

Delivery & Installation

If you purchase an installation service alongside your product, please be aware that delivery and installation may take place on separate days.

Installation arrangements, timescales and requirements vary depending on the product and supplier.

Please refer to the individual product page for specific details regarding delivery and installation services.

Order Changes & Cancellations

If you need to amend or cancel an order, please contact us as soon as possible, ideally providing at least 72 hours' notice before the scheduled dispatch or delivery date.

Whether changes or cancellations can be accommodated will depend on the product ordered, its processing status and any applicable cancellation rights.

Changes or cancellations requested with less than 72 hours' notice may be more difficult to accommodate, particularly where an order has already been processed, dispatched or transferred to a distribution hub.

Some suppliers and manufacturers may impose significant charges for amending or cancelling orders once processing or dispatch has commenced. Where legally permitted, these charges may be passed on to the customer. We will advise you of any applicable charges before proceeding with a requested amendment.

Bespoke or made-to-order products may be subject to different cancellation conditions.

The 72-hour notice period is a recommended timeframe for requesting changes and does not restrict your statutory cancellation rights.

For further information, please refer to our Terms & Conditions and Refund Policy.

Contact Us

If you have any questions about delivery or require assistance with an existing order, please contact our customer service team.

For more information, please visit our Delivery Information page.

This Shipping & Delivery Policy should be read alongside our Terms & Conditions. Nothing in this policy affects your statutory consumer rights.