Sheds & Garden Buildings FAQs

Please find below answers to some of our most frequently asked questions about ordering, delivery, installation and our garden buildings. If you have a question that isn't answered below, please contact us and our team will be happy to help.

When will my order be processed?: Once your order has been placed, you will receive an order confirmation by email. Orders are normally processed as soon as possible during our working hours. All prices shown on our website include VAT at the current rate.
When will my shed or garden building be delivered?: Delivery times vary depending on the product, supplier and delivery location. The latest estimated delivery time is shown on each individual product page. During busy periods or due to circumstances outside our control, delivery may take a little longer. Please see our delivery information for further details.
Can I choose a delivery date?: Our Pick a Day delivery service is available on selected products and will be shown within the delivery information on qualifying product pages. For other products, delivery arrangements vary depending on the supplier and delivery service.
Does someone need to be present for delivery?: We recommend that someone is available to accept the delivery, as a signature may be required. Some suppliers may allow alternative arrangements where specific delivery instructions have been agreed in advance. Please check the delivery information on the relevant product page for details.
Do I need planning permission for a garden shed?: Many garden sheds can be installed without planning permission, subject to certain conditions. Requirements depend on factors including the size, height and location of the building and your property. Please read our shed planning permission guide for more information.
Do I need planning permission for a log cabin?: Many log cabins can be installed without planning permission, subject to certain conditions. Requirements depend on the size, height, intended use and location of the building. Please read our log cabin planning permission guide for more information.
Are windows and doors supplied with glazing?: Glazing varies between products and may include styrene, acrylic, glass, toughened glass or double glazing depending on the garden building. Please check the specifications on the individual product page for the glazing supplied with your chosen building.
Does my shed come with a floor?: This depends on the product. Many wooden sheds include a floor, while some plastic and metal sheds may be supplied without one or offer a floor as an optional extra. Please check the individual product page and specifications to confirm what is included.
What preparation do I need to do before building a shed?: Your garden building should be installed on a firm, flat and level base of the correct size. Depending on the building, suitable options may include concrete, paving slabs, timber bearers or a purpose-built base system. Take a look at our DIY base buying guide for more information. We also offer a professional base preparation installation service for selected garden buildings.
How many people does it take to build a garden shed?: The number of people required depends on the size and type of garden building. We generally recommend at least two people for assembly, but please check the individual product information and installation instructions for your chosen building.
Do your garden buildings come pre-treated?: Treatment varies between products. Some wooden garden buildings are supplied dip-treated or pressure-treated, while others may be supplied untreated. Please check the individual product page to confirm the treatment supplied with your chosen building.
Is wood treatment supplied with my shed?: Wood treatment is not necessarily included and the treatment requirements vary depending on the product. Please check the individual product description and manufacturer's care instructions for details of any treatment required and how frequently it should be reapplied.
What should I do if my garden building arrives damaged or has a missing part?: If your order arrives damaged or a part is missing, please visit our After Sales Care page. Please have your order number, relevant part numbers and photographs available where applicable so our team can help resolve the issue.
Do you offer a price match?: If you've found the same product for a lower price elsewhere, please contact us with the details and we'll see what we can do.